DIOM

--------: Syllabus :--------

 Semester - I

Course Objectives

By the end of this 6-month diploma, students will:

• Gain proficiency in key office software (MS Word, Excel, PowerPoint, etc.)
• Understand the principles of office administration and management
• Develop skills to handle office communications and manage records
• Be capable of managing data, generating reports, and analyzing information using spreadsheets
• Learn to automate office tasks and use cloud-based collaboration tools
• Acquire essential business communication and interpersonal skills for the workplace
• Be prepared to handle customer relations and use customer management tools
• Understand project management fundamentals and apply them in office settings
• Gain real-world experience through practical training and internships

Key Highlights

• Duration: 6 months
• Mode: Blended (Classroom/Online) or In-Person
• Eligibility: Basic knowledge of computers is preferred, but no prior office management experience is required.
• Assessment: Continuous assessments through assignments, practical projects, and a final examination.

 

Core Subjects Covered :-

1)   Computer Fundamentals

            Introduction to computer basics

·         Hardware and software components

·         Peripherals and storage devices

·         Computer maintenance and troubleshooting

2)   Window Operating System 

·               Understanding the Windows operating system

·               Navigating the desktop and file management

·               Customizing settings and preferences

3)  Office Management Principles

o    Introduction to Office Management and Administration

o    Workflow and Task Management

o    Record Keeping, Filing Systems, and Office Procedures

4)  Computer Applications for Office Work

o    MS Word: Document Creation and Editing

o    MS Excel: Data Handling, Formulas, and Reporting

o    MS PowerPoint: Creating Professional Presentations

o    Internet and Email Communication

5)  Automation and Office Tools

o    Office Automation Tools (ERP, CRM Systems)

o    Introduction to Cloud Computing and Collaboration Tools (Google Drive, Microsoft Teams)

6)  Data Management and Basic Accounting

o    Managing Spreadsheets and Financial Data

o    Basic Accounting Functions Using Excel (Budgets, Expense Reports)

o    Database Management Basics

7)  Business Communication and Customer Relationship Management

o    Writing Professional Emails, Reports, and Business Letters

o    Communication Skills for Handling Clients, Vendors, and Employees

o    Basics of Customer Relationship Management (CRM) Tools

8)  Professional Development

o    Time Management, Problem-Solving, and Leadership Skills

o    Stress and Conflict Management

o    Career Planning and Workplace Etiquette

 

9)   Internet 

·         Introduction to internet usage

·         Web browsers and navigation

·         Internet safety, online etiquette, and best practices

10)        Office Automation and Technology

o    Introduction to Office Automation (Copiers, Printers, Scanners)

o    Overview of Cloud Computing in Office Administration

o    Introduction to Enterprise Resource Planning (ERP) Systems

11)        Customer Relationship Management (CRM)

o    Basics of Customer Relations and Service

o    Managing Client Data and Interactions

o    Handling Complaints and Queries Professionally

…………………………………………………………………………….

Key Skills Covered Throughout  the Program of DIOM :

• Typing and Data Entry
• Effective Communication and Presentation Skills
• Time and Stress Management
• Office Technology and Automation
• Professionalism and Office Etiquette

Practical Training

The course includes practical assignments and projects designed to simulate real office scenarios, ensuring that students can apply their learning to real-world office environments. The final month includes a practical internship or project work, allowing students to experience a real office setting and put their knowledge into practice.

Career Prospects

Graduates of this course can pursue a wide range of career opportunities in:

• Office Administration
• Data Entry and Management
• Administrative Assistance
• Office Coordination
• Executive Assistance
• Front Office Management
• Customer Service and Support

Industries such as healthcare, education, corporate offices, government sectors, and retail require skilled office managers who can efficiently handle office tasks with the help of computer applications.

Course Outcomes

Upon successful completion, students will:

• Master computer-based office applications and tools
• Be able to handle office operations independently
• Communicate professionally within an office environment
• Use project management techniques for task planning and execution
• Handle office automation tools and CRM systems effectively

 

COURSE DURATION :- 6 Months  ----- ELIGIBILITY :- 10TH Passed

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Prepared for : AICDLM Educational Services

 © ALL INDIA COMPUTER DIGITALLY LITERACY MISSION (AICDLM)

Empowering India Through Digital Literacy

(BUILD A BETTER CAREER)

Head Office: Malda, West Bengal, India